Terms and Conditions

Last Updated: June 2026[cite: 1]

Welcome to ZEEKS. These Terms & Conditions govern your use of the ZEEKS website, social media platforms, WhatsApp groups, and all products and services offered by ZEEKS. By accessing our platform or purchasing from us, you agree to comply with these Terms & Conditions[cite: 1]. If you do not agree with any part of these Terms, please do not use our services[cite: 1].

1. About ZEEKS

ZEEKS is a premium thrifted footwear platform specializing in authentic branded footwear[cite: 1]. Our mission is to provide carefully curated original footwear at accessible prices while maintaining transparency, quality, and customer satisfaction[cite: 1].

2. Product Authenticity

ZEEKS is committed to offering authentic branded footwear. All products undergo an internal authenticity verification process before being listed for sale[cite: 1]. While we take reasonable measures to verify authenticity, customers are encouraged to review all product descriptions, images, and details before making a purchase[cite: 1]. Any authenticity-related concerns must be reported within 7 days of receiving the product[cite: 1].

3. Product Condition

Most products sold by ZEEKS are carefully curated thrifted footwear[cite: 1]. As a result, minor signs of previous use may be present, condition descriptions are provided as accurately as possible, and photographs are intended to reflect the actual condition of each item[cite: 1]. Customers acknowledge that thrifted products may not be identical to brand-new retail products[cite: 1].

4. Product Photography & Color Accuracy

We make every effort to display products accurately; however, colors may vary slightly due to lighting conditions, different devices, and screen settings[cite: 1]. Minor differences between photographs and actual products may occur, and such variations shall not be considered defects[cite: 1].

5. Pricing

All prices are listed in Pakistani Rupees (PKR)[cite: 1]. ZEEKS reserves the right to modify product prices without prior notice, correct pricing errors, and cancel orders affected by technical or pricing mistakes[cite: 1]. Prices displayed at the time of order confirmation will be honored unless a clear pricing error has occurred[cite: 1].

6. Limited Stock Policy

Most ZEEKS products are available in limited quantities and are processed on a first-confirmed, first-served basis[cite: 1]. A product is considered reserved only after order confirmation by ZEEKS[cite: 1].

7. Orders & Payments

By placing an order, you confirm that your information is accurate, you are authorized to use the payment method provided, and you intend to complete the purchase[cite: 1]. ZEEKS reserves the right to refuse suspicious, fraudulent, or abusive orders[cite: 1].

8. Shipping Policy

Orders are typically delivered within 3–5 working days across Pakistan, though timelines may vary due to holidays, courier delays, weather conditions, or sale periods[cite: 1]. Once an order has been dispatched, delivery timelines become the responsibility of the courier service[cite: 1].

9. Return & Exchange Policy

Customers may request a return or exchange within 7 days of receiving their order, provided the product is unworn, unused, in the same condition as received, includes original packaging/tags, and is accompanied by a completed ZEEKS Return Form[cite: 1]. Eligible reasons include wrong item received, defective item, sizing issues, or product significantly different from the description[cite: 1].

10. Refunds

Approved refunds are processed after the returned product has been received and inspected, typically within 3–7 working days, and transferred directly to the customer's bank account[cite: 1]. Shipping and courier charges are generally non-refundable unless the return results from a ZEEKS error[cite: 1].

11. Exchanges

Exchange requests are subject to stock availability[cite: 1]. Due to the unique nature of our curated inventory, if the same model, color, or size is not available, ZEEKS may offer a refund instead[cite: 1].

12. Customer Conduct

Users agree not to submit false information, abuse staff, engage in fraudulent activities, attempt unauthorized access to our systems, or misrepresent products purchased from ZEEKS[cite: 1]. Violations may result in account restrictions or refusal of future service[cite: 1].

13. Intellectual Property

All content, including logos, branding, photography, website content, and marketing materials, remains the intellectual property of ZEEKS, and unauthorized use is prohibited[cite: 1].

14. Limitation of Liability

ZEEKS shall not be liable for indirect losses, consequential damages, delayed deliveries by third parties, or events beyond our reasonable control[cite: 1]. Our liability shall never exceed the amount paid for the product in question[cite: 1].

15. Privacy

Customer information is collected solely for order processing, communication, and service improvement[cite: 1]. We do not sell customer data to third parties, and personal information is handled in accordance with our Privacy Policy[cite: 1].

16. Changes to These Terms

ZEEKS reserves the right to modify these Terms & Conditions at any time, and continued use of our services constitutes acceptance of any revisions[cite: 1].

17. Governing Law

These terms are governed by the laws of the Islamic Republic of Pakistan, and any disputes shall be subject to the jurisdiction of Pakistani courts[cite: 1].